Privacy policy
This Privacy Policy explains how Energyink (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, place an order, contact support, request product assistance, or use our online services.
1) Information You Give Us
We may collect information you provide directly, including:
- Name, email address, and phone number
- Billing address and shipping address
- Order details, selected products, checkout notes, and delivery instructions
- Customer service messages, product questions, warranty inquiries, return requests, and order-related communications
- Energy, power, equipment, battery, component, setup, installation, compatibility, capacity, or technical details you choose to provide
- Account information if you create an online account
2) Website and Device Information
When you browse our website, certain information may be collected automatically, including:
- IP address, browser type, device type, operating system, and timestamps
- Pages visited, products viewed, buttons clicked, referral sources, and general website activity
- Approximate location based on IP address
- Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, website security, and performance improvement
3) Payment Processing
Payments are processed through secure third-party payment providers. Energyink does not store full credit card or debit card numbers on our website systems.
4) How We Use Information
We use collected information to:
- Process, verify, and fulfill orders
- Send receipts, order confirmations, shipping updates, and tracking details
- Respond to customer support requests, product questions, return issues, and order concerns
- Review product suitability or compatibility when relevant details are provided
- Help detect fraud, unauthorized activity, payment abuse, and website misuse
- Improve product pages, checkout flow, website performance, and customer experience
- Maintain business, accounting, tax, warranty, legal, and dispute-resolution records
- Send promotional emails only when you choose to receive them
You may unsubscribe from promotional emails at any time.
5) Information Sharing
We may share limited information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping carriers, freight providers, and fulfillment partners
- Website hosting, analytics, email, SMS, and customer support providers
- Legal, accounting, tax, insurance, and business advisors
- Government or legal authorities when required by law
- Successor parties if Energyink is sold, merged, transferred, or reorganized
We do not sell personal information for money. Some advertising or analytics tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.
6) Cookies and Similar Technologies
Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure website performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
7) Your Privacy Choices
You may contact us to request:
- Access to personal information we maintain about you
- Correction of inaccurate personal information
- Deletion of eligible personal information
- Help unsubscribing from marketing messages
- Information about cookies or data-sharing choices
We may verify your identity before completing certain privacy requests.
8) Security and Retention
We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer service, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.
9) Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
10) Contact
Energyink
6160 Ulmerton Rd, Unit 10, Clearwater, FL 33760
Phone: (321) 538-7456
Email: info@energyink.us